Quality Assurance jobs in Indianapolis, IN

quality of contacts and customer service as the team leader for the shift during assigned hours.Provides support, guidance and clinical consultation to subordinate staff and trainees in a helpful and professional manner.Monitors volume and agent availability to ensure that service requests and inquiries are handled in a timely manner and in accordance with policy.Assumes overall responsibility for crisis calls/contacts that occur during assigned shift, which may include speaking to the caller or individual at risk or assisting the staff member who is responding to the contact.Assures...

quality Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines. To be successful in this position, the individual performing the duties must successfully demonstrate all the Leadership Framework competencies for this position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers t perate a computer keyboard, mouse and telephone to talk and...