Overview

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fueling a shared passion for self-expression, we create unrivaled experiences at the heart of the sportandsneakercommunities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities,  Click Here!

At Foot Locker we obsess over the customer.This is where you come in!Foot Locker is seekingeCustomerCareSpecialists.This position is vital to the success of our brand. You willbe responsible forproviding apositive customerexperiencethrough compassion andproblem-solvingskills developed duringtraining.This role provides opportunities to build your communication and career skillsandlearn about the business.

By embracing diverse people, ideas,and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This position is located in our Oshkosh, Wisconsin office.This is not a remote/work from home opportunity.

Full-time available hours:

Friday, Saturday, Sunday, and Monday 1pm-11pm

Occasional overtime may be necessary due to business needs.

Startingpay:  $12.25/hour

We offer premium pay of an additional $1.50/hour for hours worked from 4pm-11pm Fridays and Saturdays.

 

Last day to : Wednesday, April 28th

What we offer:

• Comfortable and casual work environment
• 30-50% employee discounts
• Opportunity for advancement
• Employee referral program
• Gym membership cost share
• Paid training
• Employeerecognitionincentives
• Benefits including insurance and retirement options
• Paid time off
• Tuition reimbursement for qualified courses

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Responsibilities

• Providingsuperiorcustomer service via e-mailandlive chatregardingquestions or concerns around orders placed online, loyalty program membership, product availability, etc.
• Documenting and handling all in-store customer service issues including responding to legal concerns.
• Efficiently entering customer information and call notes into the order management system.
• Accurately completing appropriate follow up actions for order and service resolution.
• Speaking with customers directly over the phone to resolve issues or concernsasneeded

Training:

You would be required to attend three weeks of trainingfromeither 8am-12:30pm or 5:30pm-10pm Monday-Friday. In addition, there would be a week of in-department training during your regularly scheduled shifts.

Next available orientation: M onday, May 10th

Qualifications

• Proficient computer navigation skills including ability to multi-task
• Ability to type 30 WPM minimum
• Energetic and positive attitude
• Ability to be polite and professional while speaking to customers
• Previous customer service experience is preferred but notrequired
• High-level grammar and writing abilities

The health and safety of our team members continues to be our top priority.In an effort tocreate a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as increasing cleaning protocols, providing more hand sanitizer and disinfectant wipes throughout the facility, and implementing physical distancing practices in shared spaces.