Talent Program Manager - Sales Learning
-
- Category
- Human Resources
- Sub-Category
- Talent Management
- Position Type (Portal Searching)
- Regular Full-Time
- ID
- 2024-248285
- Location : Name
- HR Talent Management-DIV
- Location : Address
- 111 Westwood Place
- Location : Location
- US-TN-Brentwood
- Work Location
- On-Site
Overview
Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity
- Tuition Reimbursement
- Pet Insurance
- Adoption Reimbursement Benefits
- Variety of Associate Discounts
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Responsibilities
- Participates in the delivery of engaging, instructor-led training sessions that align with the company’s sales strategy. Serves as a subject matter expert on the application of selling skills in a community environment.
- Provides coaching and modeling of sales behaviors to all participants as part of the session. Utilizes established sales processes, systems, and forms to prepare participants for success.
- Teaches sales associates and operations leaders how to effectively generate and qualify leads, develop sales meeting plans, conduct customer-focused community visits, solicit referrals from external sources, and conduct follow-up and lead nurturing activities.
- Works with field sales leadership to develop coaching plans that support positive growth with new hires once they return to the field from the instructor-led training.
- Prepares for course delivery by mastering training content, including reviewing instructor notes and course materials. Understands the design of the training materials, goals of the business, and learning needs of the participants in order to deliver training effectively.
- Understands and utilizes adult learning principles and best practices in learning delivery. Models exceptional sales behaviors in sales system usage, including CRM, Competitive Intelligence and BI.
Qualifications
Education and Experience
Bachelor’s degree in Business, Sales, Marketing, Communications, Human Resources, Education, or related field is required. 5 years of successful experience in a community sales, or equivalent role. Excellent facilitation, interpersonal and communications skills, including writing and editing. Proven experience in learning and development is preferable. Knowledge of adult learning, training, professional development, mentoring and coaching preferred.
Certifications, Licenses, and Other Special Requirements
ATD Master Trainer or APTD certification is preferred. Some travel required, up to 50%.
Management/Decision Making
Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues. Solves diverse problems using solid analytical skills where limited precedents/guidelines exist.
Knowledge and Skills
Working knowledge of talent management disciplines, including succession planning, performance management, leadership development, coaching, engagement, change management, team effectiveness, and organizational design.
Physical Demands and Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: up to 25 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
- Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free workplace.