Customer Service Agents

Adecco is currently assisting a local debt collection agency, recruiting for Customer Service Agent’s in Salem, NH! These roles are temp-to-hire opportunities, with a potential earning range between $20 - $22 / HR, based on effort and output. You will receive your standard hourly wage with additional earnings coming from weekly, bi-weekly, and monthly bonuses!

**This is a LOCAL ONSITE position. Not Remote**

Schedules Available:

Non-Bilingual Roles:

Tuesday - Saturday - 10:30AM - 7:00PM - Tuesday - Friday and Saturday’s from 9:00AM - 5:30PM - $.60/HR shift differential

Bilingual Roles:

Monday - Friday - 11:30AM - 8:00PM - $.56/HR shift differential for Bilingual on this Shift

This Client will consider any applicant looking for an 8:30AM - 5:00PM position, as well!

POSITION SUMMARY:

The Customer Service Agent interacts with our clients and customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
• Follows the appropriate scripts when handling both inbound and outbound calls.
• Negotiates payment plans and settlements with consumers based on the clients’ parameters.
• Identifies disputes and ensures proper resolution.
• Updates client information in a timely and accurate manner.
• Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
• Executes verbal and written directions from supervisors and managers.
• Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
• Participates in various problem-solving and decision-making activities, as required.
• Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS:

• Prefer one or more years of customer service experience, ideally in the collections industry.
• Strong interpersonal and verbal communication skills.
• Moderate typing skills (35 words per minute).
• Basic math and writing skills.
• Successful completion of a company-sponsored three-week training program.
• Must successfully pass background check.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION:

• High School diploma (GED acceptable) or equivalent work experience.

EQUIPMENT USED:

• Computer Monitor and Keyboard
• Telephone system
• Telephone headset
• Calculator
• Fax machine
• Copy machine
• Printer
• Etc.

If you are interested in this position, please to this posting with your resume!

Pay Details: $15.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.