Overview

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fueling a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities,  Click Here!

At Foot Locker we obsess over the customer.This is where you come in!Foot Locker is seekingCustomerCareSpecialists.This position is vital to the success of our brand. You willbe responsible forproviding apositive customerexperiencethrough compassion andproblem-solvingskills developed during our three weeks of paid training.This role provides opportunities to build your communication and career skillsandlearn about the business.

By embracing diverse people, ideas,and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This position is located in our Oshkosh, Wisconsin office. This is not a remote/work from home opportunity.

Part-time available hours:

Must be available to work a minimum of 15 hours per week including 8 hours every other weekend. Availability must fall between 6am-11pm.

Starting pay: $11.75/hour

We offer premium pay of an additional $1.50/hour for time worked from 4pm-11pm Fridays and Saturdays.

Last day to : Wednesday, April 28th

 

What we offer:

• Comfortable and casual work environment
• 30-50% employee discounts
• Opportunity for advancement
• Employee referral program
• Gym membership cost share
• Paid training
• Employeerecognitionincentives

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Responsibilities

• Providing superior customer service over the phoneregardingquestions or concerns around orders placed online,loyalty program membership,product availability,etc.
• Documenting and handling allin-storecustomerservice issues including responding to legal concerns.
• Efficiently enteringcustomer information and callnotes intothe ordermanagementsystem.
• Accurately completing appropriate follow up actions for order and service resolution.

Training:

You would be required to attend three weeks of training from either 8am-12:30pm or 5:30pm-10pm Monday-Friday.

Next available orientation: Monday, M ay 10th

Qualifications

• Proficient computer and typing skills
• Energetic and positive attitude
• Ability to multi-task
• Previous customer service experience is preferred

The health and safety of our team members continues to be our top priority.In an effort tocreate a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as wearing masks, increasing cleaning protocols, providing more hand sanitizer and disinfectant wipes throughout the facility, and implementing physical distancing practices in shared spaces.