CS Manager

Adecco is currently hiring for a full-time, direct hire opportunity working for one of our top clients in Buchanan, NY (on-site). They are an established construction company that has been proudly servicing their area for 45 years. They are currently looking for a Customer Service Manager to join the team! The ideal candidate would be someone with 2+ years of experience with a proactive and “can-do” attitude!

Job Location: Buchanan, NY (on-site)

Salary: $70 - $72K based on experience + quarterly bonuses of up to $10,000 based on metrics!

Job Responsibilities:

• Responsible for managing the daily operations of the Customer Service Team to ensure customer needs and inquiries are satisfied in an efficient and professional manner.

• Manage and direct a team of 2-3 Customer Service Representatives.

• Ability to train, coach, counsel, and evaluate the performance of staff.

• Ability to work a large quantity phone que-system in an organized manner.

• Responsible for analyzing volume reports, abandoned calls, and drop calls to determine patterns and work to improve.

• Comfortable analyzing and utilizing data.

• Has a "can-do" attitude and is proactive with daily tasks.

Benefits:

• Medical

• Dental

• Vision

• AD&D 1st of month

• 401K

• Paid holidays & sick time

• Vacation time

Click for instant consideration for this position in Buchanan, NY!

Pay Details: $70,000.00 to $72,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.