Director, Resident Engagement
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- Category
- Community Operations
- Sub-Category
- Resident Engagement
- Position Type (Portal Searching)
- Regular Full-Time
- Shift
- All Shifts
- ID
- 2024-245792
- Location : Name
- Brookdale West Palm Beach
- Location : Address
- 6100 Common Circle
- Location : Location
- US-FL-West Palm Beach
- Work Location
- On-Site
Overview
Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity
- Tuition Reimbursement
- Pet Insurance
- Adoption Reimbursement Benefits
- Variety of Associate Discounts
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Responsibilities
Promotes, creates, develops, and maintains an environment that supports a culture of engagement based on Brookdale’s Engagement Philosophy. Creates and manages the community’s resident programs department, ensuring it uses a person-centered approach starting with positive perceptions of aging while building relationships and connections.
- Hires, trains, and supervises at least 2 full-time associates in accordance with Company policies. Is responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Makes decisions related to associate development, discipline, and termination, in partnership with Executive Director.
- Develops and manages an innovative, continuous culture of engagement reflective of adults by leveraging engagement’s fundamental concepts and points of difference.
- Cultivates person-centered engagement that is meaningful to the individual by working with resident engagement associates to learn and understand each resident’s unique interests and desires. Ensures programming incorporates elements of spontaneity daily, as appropriate, and associates looks for opportunities to bridge social connections and create friendships among residents.
- Encourages and promotes purposeful opportunities for residents, both internally and externally. Networks with outside community resources to enrich the variety of opportunities available to residents. May be required to drive a community vehicle, when necessary, to ensure residents receive meaningful opportunities outside of the community.
- Ensures resident experience and welcome protocols are implemented properly.
- Provides subject matter expertise to the leadership team regarding engagement and quality of life for residents and associates. Promotes a culture of interdepartmental cooperation to lead to intentional prospect-resident connections.
- Supports community operations by working to ensure associates are providing resident engagement opportunities to achieve the highest level of resident experience and satisfaction.
- Collaborates and oversees Resident Engagement team’s plans and execution of special events at the community including, but not limited to, holiday, family, Friends for Life, educational, and other marketing events.
- Oversees the development of the monthly programming calendar. Reviews and approves the calendar to ensure it is based on residents’ shared interests. Ensures Company initiatives and specialty programs are scheduled and executed as scheduled.
- Ensures department is in compliance with the Brookdale Excellence Standards Tool (BEST) and appropriate state, federal, and other regulations related to resident programming and engagement.
- Maintains and adheres to department monthly budget and expense control while managing appropriate community vendor contracts.
- Where applicable, manages volunteer program and fitness center.
- Represents department in all community meetings, including but not limited to, Collaborative Care, All Associate, Leadership Team, and Care Planning. Participates in regional calls and trainings as required and ensures Resident Engagement associates participant when necessary.
- Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards.
- Facilitates planning, collaboration, and partnership between service lines to optimize a culture of engagement reaching all areas of the campus, where applicable.
Qualifications
Education and Experience
A minimum of 3 years of direct experience with adults, coordinating, planning, and executing programs is required. Bachelor’s Degree in therapeutic recreation, gerontology, health care, education, or other related field preferred. Leadership experience is required.
Certifications, Licenses, and Other Special Requirements
Must have a valid driver’s license and may be required to obtain a commercial driver’s license based on the needs of the community.
Physical Demands and Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: up to 50 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
- Occasional weekend, evening or night work if needed to ensure shift coverage
- On-Call on an as needed basis
- Possible exposure to communicable diseases and infections
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemical, infectious, or biological hazards
- Subject to injury from falls, burns, odors, or cuts from equipment
- Requires Driving: Drives residents (Tier 1)
Management/Decision Making
Uses strong analytic skills and an in-depth understanding of resident programming and engagement to make varied decisions within the department. Demonstrates leadership ability to be responsible for the overall direction, coordination, and evaluation of resident engagement and programming. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws.
Knowledge and Skills
Has an advanced knowledge of resident programming and uses it to complete and oversee assignments. Has a thorough understanding of the organization and work environment. Ability to speak effectively before groups of customers or associates of organization. Ability to deal with problems involving several concrete variables in standardized situations. Has computer software skills including Microsoft Excel and Word and is comfortable using various social media platforms. Maintains positive and professional demeanor towards residents, visitors, families, and coworkers. Excellent oral and written communication and teaching skills required.
Brookdale is an equal opportunity employer and a drug-free workplace.