Title: Digital Customer Experience Representative

Location:

Livonia, MI, US, 48150

Requisition Number: 196379

Job Description

Cintas is seeking a Digital Customer Experience Representative to provide world class customer service to each Cintas customer, internal and external. The Digital Customer Experience Representative will deliver this service through various channels - online portal, email, and escalated requests. The Digital Customer Experience Representative will adhere to the policies and procedures for digital management, attendance, quality, and issue resolution.

Key Responsibilities Include:

Client & Customer Management (External)

Receive incoming messages to place orders and resolve customer issues. Support customers with empowered decision-making that balances the need of the business with the customer need. Inform customers of inventory availability, such as out-of-stock, discontinued, stock status, substitutions,

forecasting, and product knowledge. Assist customers with returns, embroidery/emblem/logo inquires. Assist customers with any other issues applicable to the position.

Administration

Process all orders that are received through mail and internet channels. Monitor and manage applicable reports. Enter comprehensive notes into the SAP computer system after assisting customers.

Performance Management

Meet or exceed established department goals, including but not limited to service observations, errors, processing time, attendance, and corporate culture expectations (KPIs).

Skills/Qualifications

Required
•    High School Diploma or GED equivalent required.

Preferred

Two years’ experience in a customer service position, online customer service, and business to business account support experience preferred.

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift