About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

As a Senior Manager, Innovation on the Innovation and Platform Operations (IPO) Team, you will take a prominent role in shaping and driving innovation strategies that align with Old Navy’s long-term vision and business objectives. Building on the foundation of strategic consulting and ideation, this role
expands to include mentorship, organizational influence, and the ownership of high-impact initiatives from conceptualization to executive alignment.

You’ll lead the exploration of transformative opportunities, guiding the team through the development of innovative solutions that prioritize customer-centric outcomes and substantial business value. With a focus on providing strategic oversight and thought leadership, you’ll empower cross-functional teams to
drive progress while maintaining a clear focus on strategic priorities.

Leading Without Authority remains a cornerstone of this role, with an added emphasis on influencing senior stakeholders, shaping organizational strategies, and fostering a culture of innovation. The ideal candidate is a visionary leader with deep expertise in digital strategy, a proven ability to align diverse perspectives, and a passion for reimagining customer experiences.

This role reports to the Director, Innovation Management.

What You'll Do

Customer-Centric Approach
- Act as a chief advocate for the customer, instilling a culture of curiosity and a deep understanding of consumer needs across the organization.
- Champion customer-centric thinking by ensuring initiatives are designed to elevate the customer experience and deliver measurable value.
Strategic Innovation and Thought Leadership
- Drive the strategic vision for innovation, ensuring alignment with company goals while identifying untapped opportunities for transformation.
- Serve as a trusted advisor to senior leadership, facilitating discussions on complex topics, synthesizing diverse perspectives, and guiding decision-making processes.
- Lead high-level strategic initiatives, ensuring clarity and alignment across business functions.
Mentorship and Team Development
- Mentor and develop team members, fostering an environment of growth, creativity, and collaboration.
- Guide junior team members and peers in adopting innovative practices, Design Thinking methodologies, and customer-centric frameworks.
Innovation Processes and Organizational Influence
- Enhance and oversee innovation frameworks, from ideation to validation, ensuring scalability and impact.
- Act as a key player in defining organizational strategies that integrate innovation into core business processes.
- Introduce and champion best practices for testing, benchmarking, and iterating on new ideas.
Cross-Functional Leadership and Collaboration
- Build and nurture strong relationships across business, product, and technical teams to create a cohesive approach to innovation.
- Act as a liaison between senior leadership and cross-functional teams to ensure alignment and clarity on strategic initiatives.
Executive Communication and Influence
- Shape and deliver compelling presentations that articulate the vision, priorities, and value of strategic initiatives to executive stakeholders.
- Develop clear narratives that connect innovation efforts to overarching business objectives, driving buy-in at all levels of the organization.
Data-Driven Decision Making and Market Insights
- Lead data-driven decision-making processes, integrating qualitative and quantitative insights to inform strategies.
- Stay ahead of emerging trends, tools, and technologies, leveraging market insights to drive innovation.

Who You Are

Education & Experience
- Bachelor’s degree in business, information technology, or a related field; equivalent experience considered.
- 5+ years of experience in digital strategy, innovation, or a related field, preferably in eCommerce or a similarly dynamic environment.
Key Skills
- Demonstrated success in leading large-scale innovation initiatives with measurable impact.
- Proven ability to influence senior leaders and cross-functional teams through strategic insights and clear communication.
- Deep expertise in Agile methodologies, Design Thinking, and customer-centered innovation practices.
- Advanced proficiency in digital tools and platforms, including analytics tools, JIRA/Confluence, and collaboration software like Miro.
Personal Attributes
- Visionary leader with a strong ability to inspire and drive organizational change.
- Exceptional problem-solving skills, with a balance of creativity and analytical rigor.
- Highly adaptable and collaborative, thriving in fast-paced, complex environments.
- Strong attention to detail, paired with an ability to prioritize and focus on the big picture.
Preferred Skills
- Experience in a senior consulting role, product strategy, or executive advisory capacity.
- Advanced technical fluency, with familiarity in web technologies such as HTML, CSS, and emerging digital platforms.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees