Overview

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fueling a shared passion for self-expression, we create unrivaled experiences at the heart of the sportandsneakercommunities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities,  Click Here!

At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking Part-time Payment Verification Specialists. This position is vital to the success of our brand. You will be responsible for providing a positive customer experience through compassion and problem-solving skills developed during our three weeks of training. This role provides opportunities to build your communication and career skills and learn about the business.

By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This positionis located inourWausau,Wisconsin office.This is not a remote/work from home opportunity.

Part-time available hours:

• This position requires a minimum of 15 hours per week including 8 hours every other weekend.
• Weekday hours must fall between 11am-7pm. Friday is a required work day.
• Weekend hours must fall between 9am-7pm.

*The Foot Locker Customer Contact Center is open from 6am-12pm.

Startingpay:  $12.75/hour

 

Last day to : Thursday, June 17th

What we offer:

• Comfortable and casual work environment
• 30-50% employee discounts
• Opportunity for advancement
• Employee referral program
• Gym membership cost share
• Paid training
• Employeerecognitionincentives
• Benefits including insurance and retirement options
• Paid time off
• Tuition reimbursement for qualified courses

Responsibilities

• Interacting with customers through phone and email to determine the validity of an order or shipment
• Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
• Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
• Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
• Answering incoming calls and emails from customers regarding orders that have been cancelled for verification

Training:

You would be required to attend three weeks of part-time training from either 8am-12:30pm or 5:30pm-10pm Monday-Friday. In addition, there would be a week of in-department training during your regularly scheduled shifts.

Next available start date:   Monday, June 28th

Qualifications

• Proficientcomputernavigationskills includingability to multi-task
• Energetic and positive attitude
• Ability to be polite and professional while speaking to customers
• Previous customer service experience is preferred but not required

The health and safety of our team members continues to be our top priority.In an effort tocreate a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as wearing masks, increasing cleaning protocols, providing more hand sanitizer and disinfectant wipes throughout the facility, and implementing physical distancing practices in shared spaces.

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