Overview

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fueling a shared passion for self-expression, we create unrivaled experiences at the heart of the sportandsneakercommunities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities,  Click Here!

At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking Prepaid and Claims Specialists for our Customer Contact Center. This position is vital to the success of our brand. You will be responsible for providing positive customer service through compassion and problem-solving skills developed during our three weeks of training. Whether you are in school or just need a second job for some extra cash, we offer a variety of work hours. This role provides opportunities to build your communication and career skills and learn about the business.

By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This positionis located inour Wausau, Wisconsin office. This is not a remote/work from home opportunity.

Full-time available shifts:

• Tuesday - Saturday 11am - 7pm
• Friday, Saturday, Sunday, and Monday 9am-7pm

Occasional overtime may be necessary given business needs.

Starting pay: $12.25/hour

Last day to : Friday, April 23

What we offer:

• Comfortable and casual work environment
• 30-50% employee discounts
• Opportunity for advancement
• Employee referral program
• Gym membership cost share
• Paid training
• Employeerecognitionincentives
• Benefits including insurance and retirement options
• Paid time off
• Tuition reimbursement for qualified courses

Responsibilities

• Providing superior customer service regardingquestions or concerns around delivery related issues and providing reasonable resolutions, keeping the company's best interest in mind.
• Speaking with internal and external customers directly over the phone or via email to resolve issues or concernsasneeded.
• Efficiently entering customer information and call notes into the order management system.
• Accurately completing appropriate follow up actions for order and service resolution.
• Send customer notifications and follow up emails regarding delivery investigations.
• Assist with contact center phone call volume as needed.

Training:

You would be required to attend three weeks of customer service training from either 8am-12:30pm or 5:30pm-10pm Monday-Friday. In addition, there would be a week of in-department training scheduled according to your availability.

Next available orientation: Monday, May 3rd

Qualifications

• Proficientcomputernavigationskills includingability to multi-task
• Energetic and positive attitude
• Ability to be polite and professional while speaking to customers
• Previouscustomerservice experience is preferredbut notrequired

The health and safety of our team members continues to be our top priority.In an effort tocreate a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as wearing masks, increasing cleaning protocols, providing more hand sanitizer and disinfectant wipes throughout the facility, and implementing physical distancing practices in shared spaces.

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