• Job available in 3 locations
  • Chicago, Illinois, United States Corporate Office - Chicago 159 N Sangamon St.
  • Camp Hill, Pennsylvania, United States Corporate Office - Camp Hill 3543 Simpson Ferry Road
  • St. Petersburg, Florida, United States Corporate Office - St. Petersburg 140 Fountain Parkway

Overview

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!

Foot Locker’s Digital Operations & Monitoring team is seeking a talented Site Operations Engineer with experience in eCommerce and omnichannel retail support. The Site Operations Engineer will be a part of a global team located in Chicago, Vianen, and Singapore, supporting over 30 eCommerce websites across EMEA, APAC & Americas.

This role requires technological diversity, strong business acumen and a continuous growth mindset. This is an exciting opportunity to joinan international team that brings best-in-class support & modern architectureto our digital commerce transformation.

Within our fast - paced environment you will be the technical expert partnering with stakeholders across all areas of the business (product owners, data analytics & report ing , and marketing & merchandising teams) around the globe.

This positionreports to the Senior Manager, Digital Operations & Monitoring. The team works in a collaborative environment, leveraging evolving technology to meet the needs of the business and provide the best omnichannel experience to our customers. Candidates with a background in infrastructure, quality assurance, monitoring, and comprehensive analysis of digital commerce platforms are encouraged to !

Responsibilities

This role will include, but will not be limited to the following responsibilities:

• Monitor performance of both on-premises and cloud systems using a variety of dashboards and tools.
• Partner with engineering teams and peers to continually evolve the monitoring platform.
• Triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact.
• Actively participate in incident management and root cause analysis for all major incidents.
• Provide consistent and timely communication to stakeholders across all levels of the company.
• Perform advanced diagnostics and troubleshooting of issues affecting both back-end and front-end services by analyzing logs, executing queries, and utilizing developer tools.
• Provide real-time support for development, test and production systems in a 24x7 “always on” environment. Participate in an on-call rotation as needed.
• Facilitate and participate in release and deployment activities.

Qualifications

• Bachelors Degree in Computer science or related field.
• 3 or more years of IT experience (operations, application support, development.)
• 2 years supporting eCommerce platforms (Websphere, Hybris, ATG, Magento, etc.)
• Previous application and network performance management (APM & NPM) experience using New Relic, Solarwinds, Nagios, OpenNMS, Catchpoint, etc.
• Intermediate database skills, particularly MySQL, Mongo, and MS-SQL/T-SQL; experience with data extraction using MySQL Workbench, SSMS, DbVisualizer, command line, etc.
• Knowledge of Python and shell scripting a plus.

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